Talking Tourism: Not taking enough days off.

This article first appeared in Northwest Florida Daily News on Sunday, June 25, 2017.

Studies recently have shown that as a nation we’re not taking the full number of vacation days to which we’re entitled.

Judging by the number of cars on U.S. Highway 98 and along County Road 30A, you’d think that the world and his wife were on vacation and that they’d chosen to visit this particular paradise. It’s really good that so many people decide to share their vacation time with us.

However, all is not rosy with the state of U.S. vacations.

Studies recently have shown that as a nation we’re not taking the full number of vacation days to which we’re entitled. According to the U.S. Travel Association’s Project: Time Off, the average number of days vacation we receive is 22.6. Between 1976 and 2000 we took, on average, 20.3 of those days. Last year we only took 16.8 days.

During the survey, 41.9 percent said that they weren’t going to take a single day of vacation this summer. Of course, that could mean that people intend to travel at other times, but the indications are that people are just not vacationing.

Things are even worse here in the South, where 44.7 percent said they weren’t intending to take a summer vacation. That number was even higher among women (51.5 percent) and younger folks.

Why are we doing this? Apparently the number of people saying they can’t afford a vacation has dropped considerably. Most respondents to the various surveys indicate that they don’t feel they can be away from work, or no one else can do their job. This increases among Millennials, and particularly Millennial women, 46 percent of whom think it’s good for their bosses to see them as “work martyrs”.

Having run a number of companies over the years, this seems counterintuitive. Every good manager recognizes that a rested and refreshed worker is more productive than someone who is tired and burned out. It’s also a sign of a good manager that they organize their work life to ensure that the company can operate without them for at least a short time.

But this is a column about tourism, not business practices. The simple fact is that the country needs people to take vacations. One in 18 U.S. jobs is directly or indirectly involved in the tourism industry — that’s 7.6 million jobs. The accommodations and food service sectors each employ 1.9 million people. Here on the Gulf Coast, in Okaloosa County alone, it’s estimated that 32,405 were employed in the tourism industry in 2015. Direct spending by tourists brought in $2.9 billion, and the tourist-generated tax revenue (bed tax, sales tax, etc.) was $554.1 million in 2015 — and it’s increased since then.

There are indications that international tourism into the U.S. may be down this year (see last week’s column), so domestic travel is more important than ever. Obviously it’s good for your health to take vacation. It’s good for your family, too. However, given the benefits to jobs and the economy — especially here on the Gulf Coast — I’d say it’s your patriotic duty to vacation.

Talk to your friends and family and persuade them to visit us here. Share a little sunshine.

Martin Owen is an independent consultant to the tourism industry and owner of Owen Organization in Shalimar. Readers can email questions to martin@owenorganization.com.

Tourism situation – now.

This article appeared in the Northwest Florida Daily News on Sunday, June 19, 2017

 

By this time of the year, we are usually in a good position to know what sort of success the tourism industry is having not only locally, but nationally and internationally, as well. At the midpoint of 2017, the state of the tourism market is throwing up all sorts of conflicting results.

Here in Northwest Florida, where only 1 percent of our tourism is currently of international origin, we think that our domestic, drive-in visitors make us immune from trends in other sectors. Strangely what happens in one market does have an effect on the other areas.

First, the good news. Our local hospitality professionals are reporting excellent advance bookings for the summer season and bed tax collections have been up for the first quarter of the year. Important also is that bookings for attractions and experiences have been very strong in the first quarter and advance bookings are ahead of last year.

Visitors to Florida were up by 2.5 percent for the first quarter of the year over 2016 with 3.1 million visitors arriving. Visitors from Canada and UK were down but an increase in domestic visitors more than filled the gap.

Statistics from credit card companies for Northwest Florida show an increase in spending from cards with Canadian, UK and German addresses. Okaloosa County’s DMO (Destination Marketing Organization) feels this can be put down to Canadians preferring our area to central and south Florida, and that new flights into New Orleans from London and Germany may be bringing visitors here.

On the other side of the coin, the strength of the dollar against overseas currencies and other factors may discourage Europeans from heading to U.S. destinations. Some areas of Florida are seeing drops in online inquiries from the UK by as much as 60 percent. Foursquare, a location technology company, says that America’s market share of international leisure tourism declined an average of 11 percent between October 2016 and March 2017. However, the financial attractiveness of traveling to Europe has seen a huge increase in Americans heading east across the Pond with an 80 percent jump in U.S. to UK bookings reported by Expedia, an on-line travel agent.

So, nothing really conclusive, but the trend is currently good for Northwest Florida, which relies on domestic tourists. But with fewer internationals coming to the U.S. and more Americans traveling to Europe, the U.S. destinations that usually welcome overseas guests may start looking at attracting “our” domestic visitors. That’s not a good portent for 2018.

If the proposal to close Brand USA and the cut to Visit Florida’s budget from $100 million to $25 million goes ahead, then the Sunshine State will loose out to California and other domestic and foreign places. Areas like Orlando and south Florida may use their budgets and publicity to try to steal “our” visitors. It’s a distinct possibility.

It’s essential that the Gulf Coast destinations redouble their efforts to keep our exiting visitors and develop new markets as soon as possible. Nothing is definite, and we look set to have a really good 2017, but 2018 … who knows?

Martin Owen is an independent consultant to the tourism industry and owner of Owen Organization in Shalimar. Readers can email questions to martin@owenorganization.com.

 

It should be noted that since this piece was written, the Florida Legislature have authorized a $75million budget for Visit Florida, albeit with severe restrictions on their ability to operate effectively.

TALKING TOURISM: Promoting area’s hospitality jobs worth exploring

This article was published in the Northwest Florida Daily News on Sunday May 20. 2017.

A few weeks ago I wrote about the need to train our tourism and hospitality employees, and mentioned the new courses being set up by Northwest Florida State College in addition to those being offered by the University of West Florida. At a recent meeting I sat with folks from our accommodation providers, restaurants and attractions who were discussing the challenges they face. All agreed that the advanced training being provided is absolutely vital to our future as not only a growing tourist destination, but one that was constantly increasing its professionalism, and as a consequence the quality of its tourists. Higher quality equals higher spending.

One of the biggest problems they face, if not the biggest problem, is actually finding those employees. Every spring sees a rash of “Now Hiring” signs along the Emerald Coast. Companies look far and wide to fill the positions that will cater to our tourists throughout the season to come.

To read the rest of the column, please click HERE

TALKING TOURISM: Breweries could offer a new tourism niche

This article appeared in the Northwest Florida Daily News on Sunday May 13, 2017

Our third president, Thomas Jefferson said “Beer, if drunk in moderation, softens the temper, cheers the spirit and promotes health.” He could have course said the same thing about tourism, particularly if combined with beer!

I recently visited Asheville, North Carolina, on a research mission – OK, it was vacation but I’ll stick with my story. We took in tours of a couple of breweries – New Belgium and Sierra Nevada both have large establishments there. These are craft brewers, albeit big ones who needed to have presence on the East Coast. Both companies started up out west and have found the combination of location, water supply and culture in Asheville matched their needs. There are also smaller brewers located in the area along with hard cider makers. The interesting thing is that these companies have become an integral part of the local tourist industry.

To read the rest of the column, please click HERE

TALKING TOURISM: There’s financial benefit to dog-friendly accommodations

This article appeared in the Northwest Florida Daily News on Sunday May 6, 2017

A couple of years ago I got into a conversation with the general manager of a very large hotel that is known for its attention to detail and 5-star accommodations. It’s also a large conference hotel, so it’s not a small “boutique-style” location.

We got talking about niche markets; those parts of the customer base that have particular needs and wishes. It appeared that the hotel was given the chance to become the host hotel for the largest dog show in the U.S. and her conference department could not pass up the chance for the amount of business the show would bring. Naturally, she was more than concerned at the thought of literally hundreds of dogs staying at a 5-star establishment.

To read the rest of the column please click HERE.

Tourism leader supports beach access for pups

This article appeared in the Northwest Florida Daily News on Tuesday, May 2, 2017.

Like other parts of Northwest Florida, Okaloosa County could attract a lot more economy-boosting visitors by opening a portion of its beaches to dogs.

That’s according to Martin Owen, a Shalimar-based tourism industry consultant who regularly attends Tourist Development Council meetings.

“It’s niche tourism we can attract, particularly out of season,” he said Thursday. “A lot of dog owners tend to like traveling with their dogs. Our neighboring counties are addressing this, and so is Okaloosa.”

County Marine Economic and Tourist Development Resource Coordinator Erika Zambello shared information with the TDC on Thursday about dog-friendly beaches in Walton County and Pensacola Beach in Escambia County. But she said she has not had any discussions with other Okaloosa County officials about establishing a dog-friendly section of beach.

With the exception of service animals and police dogs, dogs are prohibited on the publicly owned beaches of Okaloosa County, Destin and Santa Rosa County. In Walton County, property owners and permanent residents can bring their leashed dogs on the beach during certain hours and with a permit.

People who violate Okaloosa County’s law pertaining to dogs on the beach could be cited with a fine of at least $100. But such citations are rarely given, county officials said.

Usually, sheriff’s deputies will ask violators to remove their dogs from the beach and the dog owners do so without a problem, county spokesman Rob Brown said.

To read the rest of the article CLICK HERE

Two smooth Collies enjoy the beach on St. George Island, Florida
Two smooth Collies enjoy the beach on St. George Island, Florida

NWFSC Hospitality program a boon for Emerald Coast

This column appeared in the Northwest Florida Daily News on Sunday April 30, 2017

I’m hooked on documentary TV programs that feature behind-the-scenes insights of famous hotels around the world. I’m amazed at how these huge organizations (and sometimes small ones) can distill the actions of so many hospitality professionals into one aim — that being to provide the highest level of service to each individual guest. If you’re a traveler, you know that great service doesn’t just happen. It’s a combination of talent, skills, training and endless practice to perfect.

In the Disney world, I understand you don’t interview for a job, you “audition” to become part of the “cast.” Some organizations talk about “putting on the show” before they face the public, but whatever it’s called, providing excellent hospitality service only comes naturally to a few people.

To read the rest of the column CLICK HERE

Back to the Brewery……

Back last year we visited Asheville, North Carolina and I wrote about our experience visiting the Sierra Nevada Brewery (See Here) It was great and of course on a return visit this year we felt obliged to go back and check that it was still as good. It was. The restaurant was still serving great food and accompanying it with excellent beer. The store was still selling beer related souvenirs and take-home bottles, six and twelve packs and the ubiquitous Growlers.

We also decided to check out the competing New Belgium Brewery. New Belgium has similar history to Sierra Nevada in that its origin are in the west – Colorado this time, rather than California – and that it was born out of the craft beer movement when beer lovers became disenchanted with carbonated, chemical drinks pushed at us by the big brewers. Similar movements have taken place around the world, notable being the Campaign for Real Ale (CAMRA) n the UK, which subsequently spawned the annual Great British Beer Festival. Suffice to say though that Craft Brewing is spearheaded around the world by excellent US breweries and their beers. However back to New Belgium…..

The New Belgium Brewery is smaller than its Sierra Nevada comrade but none the worse for that. It has a different vibe, just a little more relaxed on the tourism front. The tour is of course free to tempt the faithful to identify even more closely with the brewers. Their maximum number of tour members is 20, but on our tour there were only 5 plus the tour guide, Lucy. Lucy was part of the Brew Team and was certainly knowledgable about the process, history, culture and products. There is a great sense of fun in the organization with employees being given a New Belgium bike after a years service and things like a slide to get from one level of the plant to another – see the photo! New Belgium is an employee owned company and so is unlikely to be absorbed into one of the Big (Chemical Producing!) companies. Unlike Sierra Nevada where the tasting session takes place at the end of the tour, New Belgium indulges visitors with tastings at strategically placed ‘bars’ throughout the plant. The tour ends being dropped off outside the tap room and gift shop (of course) and the Sierra Nevada full scale restaurant is replaced by a Food Truck which is really VERY good.

Which was best? Neither. They are both professional, fascinating and well worth a visit. If you’re going to the area, please try both. Not just from the beer tasting point of view, but to look at how an industrial process has been turned into a tourism opportunity.

Down here on the northern Gulf Coast we have also been absorbed by the Craft Beer movement in recent years. Both the tourists and of course the locals have been calling for something other than mass produced fizzy chemical water. Our large Military contingent along the coast has contributed to this, as they know their beer!

Without too much research you can find 13 craft breweries between Pensacola and Apalachicola. These are virtually all paired with good restaurants and all sell their own beers and the souvenirs aimed aimed at their followers. A good number have formal brewery tours, an I’m guessing that that those that don’t could happily arrange a meet up with their Brewmaster on request.

Of course this is another tourism opportunity for our Destination Marketing Organizations to jump on. The Emerald Coast Beer Trail (I’ll happy donate that title to the cause in exchange for a glass of IPA) could have tourists visiting sites right along the coast. Perhaps some sort of treasure hunt collecting stamps at the different locations, with a prize for getting all of them? Nice Marketing at it’s best and simplest, appealing to Millennials, Boomers and Foodies at the same time. The other thing to mention is this is a year round activity, and it isn’t dependent on the weather.

Just to help out here’s a list of the local Northern Gulf Coast Craft Breweries that I’ve found.

Pensacola Bay Brewery
225 E Zaragoza St
Pensacola, FL 32502-6048
(850) 434-3353
www.pbbrew.com

McGuire’s Irish Pub & Brewery

600 E Gregory St
Pensacola, FL 32502-4153
(850) 433-6789
www.mcguiresirishpub.com

Gulf Coast Brewery LLC
500 E Heinberg St
Pensacola, FL 32502-4145
(850) 696-2335
www.gulfcoastbrewery.net

Ye Olde Brothers Brewery
4458 Highway 87
Navarre, FL 32566-9658
(850) 684-1495
www.yeoldbrothersbrewery.co

Props Craft Brewery
255 Miracle Strip Pkwy SE Unit B19
Fort Walton Beach, FL 32548-5833
www.propsbrewery.com/

McGuire’s Irish Pub and Brewery – Destin
33 Highway 98 E
Destin, FL 32541-2309
(850) 654-0567
www.mcguiresirishpub.com

Destin Brewery
505 Mountain Dr Ste N
Destin, FL 32541-7334
www.destinbrewery.com

3rd Planet Brewing
120 Partin Dr N
Niceville, FL 32578-2053
(850) 502-9952
www.3rdplanetbrewing.com

Grayton Beer Co
217 Serenoa Rd
Santa Rosa Beach, FL 32459-6099
(850) 231-4786
www.graytonbeer.com

Idyll Hounds Brewing Company
845 Serenoa Rd
Santa Rosa Beach, FL 32459-5019
www.idyllhoundsbrewingcompany.com/

Nivol Brewing
483 N Richard Jackson Blvd
Panama City Beach, FL 32407-3647
(850) 249-1150
www.nivolbrewery.com

Uncle Ernies Bayfront Grill & Brew House
1151 Bayview Ave
Panama City, FL 32401-1452
(850) 763-8427
http://uncleerniesbayfrontgrill.com/welcome/

Oyster City Brewing Company
17 Avenue D
Apalachicola, FL 32320-1801
www.oystercitybrewingco.com

If I’ve left anyone out, please let me know!

getting employees to another level.
getting employees to another level.
A morale boosting experience?
A morale boosting experience?
The brewery is built on the site of an old circus.
The brewery is built on the site of an old circus.
After a year of service each employee gets a bike.
After a year of service each employee gets a bike.

New Belgium Brewery

Returning to the Sierra Nevada Brewery.
Returning to the Sierra Nevada Brewery.

Unintended positive consequences. Northwest Florida Daily News.

This article was printed in the Northwest Florida Daily News on Sunday, April 23, 2017.

When I first came to the Emerald Coast back in 2003, I was struck by how many people appeared to be in the real estate business. It appeared that every other person I met was a Realtor. That was before the economy took a nose dive, of course, but in the intervening years a significant number of friends and acquaintances have stayed involved in buying and selling property. That’s always a sign of a vibrant economy.

What’s that got to do with tourism, I hear you asking? Well, the largest sector of the accommodations available to visitors here are vacation rentals — whether they be condos or family homes. Invariably these are purchased not as primary residences, but as investment properties to make money over a long period or to benefit from rental income. The added value of this is that the owner of a rental property also has a beach lifestyle property for their own use.

To read the rest of the article click HERE

Changing tourist landscape – NWF Daily News

 

This article first appeared in the Northwest Florida Daily News on Sunday, April 16, 2017.

I’ve discussed recently the many changes that are coming to our local tourist business — generational changes, increases in fly-in visitors, a demand for better level of service and value, etc. I think we’re all surprised by the speed of these changes, thinking that it will take years for them to actually affect our daily lives. However, look how fast Uber, Airbnb and similar new products have altered the landscape.

Back at the end of March, British Airways started to fly non-stop to New Orleans from London, bringing four flights a week. Later in May, Condor, the German airline, will have two flights a week from Frankfurt. While British Airways is banking on a mix of business and leisure travelers, Condor is aimed squarely at the vacation market. These two new routes add to the already existent Toronto flights, routing vacationers into the northern Gulf of Mexico region. There may be no immediate effect on Northwest Florida, apparently giving plenty of planning time.

To read the rest of the article go to

Harbor Walk Village, Destin
Harbor Walk Village, Destin

http://ow.ly/3oXX30b1JM6